Return & Exchange Policy

At Ufuq Al Sham for Technology, we want you to be satisfied with your purchase. If you are not fully happy with your order, please review our return policy below:

1. Eligibility for Returns

  • Items may be returned within 14 days of purchase.

  • Products must be unused, in their original packaging, and in the same condition you received them.

2. Non-Returnable Items

  • Customized or special-order items.

  • Items that show signs of use or damage not caused by us.

3. Process for Returns

  • To initiate a return, please contact us with your order details.

  • Once approved, you will receive instructions on how to send back the product.

  • Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrectly delivered.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method.

5. Exchanges

  • If you need to exchange an item for the same product, please contact us.

For assistance with returns or exchanges, contact us:
📍 Aleppo, Al-Mogambo, Military Hospital Roundabout
📞 +963 982 938 329
📧 sales@ufuqalsham.com